Frequently Asked Questions
Is Valley View Wanaka pet-friendly? Yes! We warmly welcome well-trained dogs by prior arrangement only. Puppies are not permitted. Dogs must stay off furniture, not be left unattended in the house, and owners are responsible for all cleanup (a long handled pooper scooper can be found in the garage.). We have a fully fenced private garden for your pet's safety. No extra pet fee applies—just let us know in advance so we can manage expectations and everyone can have a stress free stay.
How many people can stay at the property? The home comfortably sleeps up to 10 guests in 5 bedrooms: 4 king-size beds and 1 room with 2 king-single beds. We do not allow extra guests beyond the maximum occupancy.
What is the best time to visit Wanaka for your property? Summer (Dec–Feb): Perfect for lake activities, hiking, and relaxing on the deck with panoramic mountain views. Autumn (Mar–May): Stunning golden colors, fewer crowds, and ideal for biking/hiking. Winter (Jun–Oct): Excellent base for skiing at Cardrona or Treble Cone (short drive), with underfloor heating, heat pumps, and boot/glove drier for comfort. We recommend booking well in advance for peak seasons!
What are the check-in and check-out times? Standard check-in: After 4:00 PM. Standard check-out: By 10:00 AM. Flexible times may be possible by arrangement—please ask when booking.
How do I get around—do I need a car? Yes, your own transport is essential. We're 4.6 km from Wanaka town center in a quiet, scenic spot overlooking Albert Town. Close to trails, but no public transport nearby.
How do I book or check availability? Use the "Check Availability" or "Book Now" form on the site. Your booking is fully managed through our secure channel manager system. It automatically syncs the calendar to prevent double bookings and processes all payments safely on your behalf. We don't handle or receive any payments. The channel manager syncs availability in real time across our site and other platforms—so you can see which dates are available at all times. Secure payments are handled entirely by the channel manager (using industry-standard encryption). We never see or store your credit card information, so you can book with complete peace of mind. This lets us focus on giving you the best stay possible!" You'll receive an instant confirmation, and we'll be in touch personally to welcome you!
Do you offer direct bookings, and what are the benefits? Yes—all bookings are direct through our site, saving you platform fees (often 10–20% on Airbnb/Vrbo). You'll get personalized communication, flexible terms, and the full experience without third-party rules. Our direct & instant booking system means our calendar is always up to date, (you do not need to waste time on dates that are unavailable).
What amenities are included? Everything you need for a self-catering stay: fully equipped kitchen (Nespresso machine, walk-in pantry), two living areas, 65" Smart TV (plus others in bedrooms), free unlimited WiFi (fast 137 Mbps), laundry facilities, linen/towels, soap/toilet paper, Weber BBQ, outdoor deck with views, and more. No baby equipment provided (local hire options available).
Is the property suitable for families or large groups? Absolutely—it's ideal for families, groups of friends, or multi-generational trips. Spacious open-plan layout, two living areas (including downstairs media room), large fenced garden which is safe for small children, and plenty of parking for multiple vehicles/boats. Note: We do not supply high chairs, cots, or child gates you can hire locally if needed. (Go to the Amenities section to locate a link to this business).
Do you allow smoking or vaping? No smoking or vaping is permitted inside the house or on the decks (NZ law and our policy). Outdoor areas are fine if you dispose of waste properly.
What is your cancellation policy? We take a 10% deposit to secure your reservation, the remainder is due 30 days before your arrival date. If you need to cancel we can only refund partially or fully if we re-book your dates.
Is the property suitable for young children? Our Home welcomes families - but please note the Internal stairs may be unsafe for unsupervised young children — parents are responsible for child supervision and safety. Equipment such as gates, high-chairs and cots can be hired at a local business called Wanaka Baby. (Go to the Amenities section to locate a link to this business).
Are there any ski fields close by? Yes — Valley View Wanaka is perfectly located as a base for winter skiing in the Southern Lakes. The two nearest ski fields are: Cardrona Alpine Resort — about a 30–40 minute drive (one of New Zealand's largest & most popular family-friendly ski areas with terrain for all levels, terrain parks, and great beginner areas). Treble Cone Ski Area — around 45–50 minutes drive (known for advanced terrain, stunning views, and reliable snow — a favorite for experienced skiers). Both resorts are well-equipped with lifts, rentals, lessons, cafés, and après-ski options. We have a Koralp boot & glove dryer onsite that can handle up to 6 pairs at once, so your gear stays dry and ready for the next day.
For current snow reports, lift passes, trail maps, and more details, check the official site: Cardrona & Treble ConeThis way: